ba999g is committed to protecting the personal information of every player on our platform. This Privacy Policy explains precisely what data we collect, why we collect it, how we use and safeguard it, and what rights you have regarding your personal information at all times.
The sections below summarise the core principles of ba999g's approach to data privacy. These highlights do not replace the full policy — please read the complete document further down this page.
ba999g collects registration details (name, email, date of birth), KYC identity documents, payment information, device and browser data, and gameplay activity. We collect only what is necessary to operate the platform safely and in compliance with our obligations.
Your data is used to manage your account, verify your identity, process payments, personalise your experience, detect fraud, comply with anti-money laundering (AML) requirements, and provide customer support. We do not sell your personal data to third parties for marketing.
ba999g shares data only with trusted service providers strictly necessary to operate the platform — such as payment processors (bKash, Nagad, Rocket), KYC verification services, and fraud-prevention tools. Data is never shared for advertising purposes without your explicit consent.
All data transmitted between your device and ba999g is encrypted using 256-bit TLS. Sensitive data at rest is encrypted using industry-standard algorithms. Access to personal data within ba999g's systems is restricted to authorised personnel on a strict need-to-know basis.
You have the right to access your personal data, request corrections, request deletion (subject to legal retention obligations), withdraw marketing consent, and request data portability. Submit any data rights request to ba999g's support team at [email protected].
ba999g uses essential cookies to operate the platform and analytical cookies to understand usage patterns and improve user experience. Functional and analytics cookies may be managed through your browser settings. No third-party advertising cookies are placed by ba999g.
Notice: This Privacy Policy forms part of the ba999g Terms & Conditions and is incorporated therein by reference. By registering an Account on ba999g or by continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this policy, you must not use the ba999g platform.
1.1 ba999g ("we", "us", "our", "the Company") operates the online casino and sports betting platform accessible at https://ba999g.app (the "Platform"). For the purposes of this Privacy Policy, ba999g acts as the data controller — the entity that determines the purposes and means by which your personal data is processed.
1.2 ba999g serves players across Bangladesh and internationally, offering cricket betting, live casino, slots, and a broad range of betting markets. Our platform accepts payments via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and supported cryptocurrencies including USDT, BTC, and ETH.
1.3 All data protection enquiries, subject access requests, and consent withdrawals should be directed to our support team at [email protected]. We endeavour to respond to all privacy-related correspondence within ten (10) business days of receipt.
2.1 ba999g collects personal data in the following categories. We collect only the minimum data necessary for the specific purpose identified and do not retain data beyond the periods described in Section 8 of this policy.
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, national identity number, passport number, photograph | Account registration, KYC verification, age verification |
| Contact Data | Email address, mobile phone number, residential address | Account management, communications, withdrawal processing |
| Financial Data | Payment method details (bKash/Nagad/Rocket account numbers, card last four digits), transaction history, deposit and withdrawal records | Payment processing, AML compliance, fraud prevention |
| Technical Data | IP address, browser type and version, device identifiers, operating system, time zone, screen resolution | Platform security, fraud detection, session management |
| Usage Data | Pages visited, games played, bets placed, session duration, clickstream data | Platform improvement, responsible gaming monitoring, personalisation |
| Communications Data | Support chat transcripts, email correspondence, live chat logs | Customer support, dispute resolution, quality assurance |
| Marketing Preferences | Opt-in/opt-out status for promotional emails and notifications | Consent management, promotional communications |
2.2 ba999g does not intentionally collect sensitive personal data such as racial or ethnic origin, religious beliefs, political opinions, genetic data, or biometric data except where a government-issued identity document provided for KYC purposes happens to contain such information incidentally.
ba999g collects your personal data through the following means:
4.1 ba999g processes your personal data on one or more of the following legal bases, depending on the specific processing activity:
4.2 Where processing is based on legitimate interests, ba999g has carried out a balancing assessment to ensure that its interests do not unduly override your privacy rights. You may request details of such assessments by contacting our support team.
ba999g uses the personal data it collects for the following specific purposes:
6.1 ba999g does not sell, rent, or trade your personal data to third parties for commercial or marketing purposes under any circumstances.
6.2 ba999g may share your personal data with the following categories of third parties, strictly on a need-to-know basis and subject to appropriate data protection agreements:
6.3 In the event of a merger, acquisition, or sale of all or part of ba999g's business, your personal data may be transferred to the successor entity, subject to the same privacy protections described in this policy. You will be notified of any such transfer via the email address associated with your account.
7.1 ba999g operates globally and your personal data may be transferred to and processed in countries outside Bangladesh. Where such transfers occur, ba999g takes appropriate measures to ensure that your data receives a level of protection consistent with the standards described in this Privacy Policy.
7.2 Appropriate safeguards for international data transfers may include: standard contractual clauses approved by recognised data protection authorities, adequacy decisions, binding corporate rules, or other legally recognised transfer mechanisms applicable in the relevant jurisdiction.
7.3 You may request information about the specific safeguards applied to any international transfer of your personal data by contacting our support team at [email protected].
8.1 ba999g retains personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any applicable legal, accounting, or reporting requirements.
8.2 The following retention periods apply as a general guide:
8.3 Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with any individual.
9.1 ba999g uses cookies and similar technologies (such as pixel tags and local storage) to operate and improve the Platform. The following categories of cookies are used:
9.2 ba999g does not deploy third-party advertising or retargeting cookies. No cookie data is shared with advertising networks.
9.3 You may manage or delete cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. For instructions on managing cookies in your specific browser, consult your browser's help documentation.
10.1 Subject to applicable law, you have the following rights in relation to your personal data held by ba999g:
10.2 To exercise any of the above rights, please contact ba999g's support team at [email protected] with the subject line "Privacy Rights Request" and a description of your specific request. ba999g may need to verify your identity before processing your request to prevent unauthorised access to your data.
Response Commitment: ba999g aims to acknowledge all privacy rights requests within 48 hours and to provide a substantive response within 30 days. Where a request is complex or requires extensive processing, ba999g will notify you of any extension beyond 30 days.
11.1 The ba999g Platform is strictly intended for adults aged 18 and over. ba999g does not knowingly collect personal data from individuals under the age of 18. If ba999g discovers or is notified that it has inadvertently collected data from an underage individual, that data will be permanently deleted and the associated account will be immediately closed.
11.2 If you are a parent or guardian and believe that your child has provided personal data to ba999g without your consent, please contact us immediately at [email protected] so that we can investigate and take appropriate action without delay.
11.3 ba999g employs age verification procedures during registration to help prevent access by underage individuals. However, if you are aware of any method by which minors may be circumventing these controls, we encourage you to report this to our support team.
12.1 ba999g implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:
12.2 While ba999g takes all reasonable precautions to protect your data, no system can guarantee absolute security. Players are encouraged to use strong, unique passwords and to enable 2FA on their ba999g Account to reduce the risk of unauthorised access.
12.3 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, ba999g will notify you via the email address associated with your Account without undue delay, providing details of the breach, the data affected, and the steps ba999g is taking to address it.
13.1 The ba999g Platform integrates third-party services necessary for its operation, including payment gateways, KYC verification tools, analytics platforms, and customer support software. Each third-party provider is carefully assessed prior to engagement and is required to maintain data protection standards consistent with this Privacy Policy.
13.2 Third-party providers are permitted to use your personal data only for the specific purpose for which it is shared and are prohibited from using it for their own marketing or any other purpose without ba999g's explicit authorisation.
13.3 ba999g is not responsible for the privacy practices of any external websites that may be referenced in communications or that you navigate to independently outside of the ba999g Platform. This Privacy Policy applies exclusively to data processed by ba999g within the scope of the Platform's operation.
14.1 ba999g reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or platform functionality. The Effective Date at the top of this document indicates when the current version came into force.
14.2 Where a material change is made to this Privacy Policy — particularly one that affects your rights or the manner in which ba999g uses your personal data — ba999g will provide notice to all registered players via the email address associated with their Account at least fourteen (14) days before the change takes effect.
14.3 Your continued use of the Platform after the effective date of any updated Privacy Policy constitutes your acknowledgement of the changes. If you do not agree to a revised version of this policy, you must close your Account and cease using the Platform before the revised policy takes effect.
14.4 The most current version of this Privacy Policy is always available at https://ba999g.app/privacy-policy. We recommend reviewing this page periodically to stay informed of how ba999g protects your personal information.
If you have any questions, concerns, or requests relating to this Privacy Policy or ba999g's data processing practices, please contact our dedicated support team using the details below. All privacy enquiries are handled in strict confidence and in accordance with applicable data protection laws.
Privacy Enquiries: [email protected] — Please use the subject line "Privacy Policy Enquiry" for fastest routing.
ba999g aims to acknowledge all privacy-related correspondence within 48 hours and to provide a full written response within ten (10) business days. For subject access requests or formal data rights requests, the response period is thirty (30) calendar days from receipt of a verified request.
If you are not satisfied with ba999g's response to a privacy concern, you retain the right to escalate the matter to the relevant data protection authority or regulatory body in your jurisdiction.